E-mergency was created to be the personal emergency system that simply saves lives... but we understand that sometimes even simple things may seem complex. We have answered some of the more frequent questions below. However, if you have further questions about - or any difficulties downloading or using - E-mergency, please contact us.

Click on question to view answer.
 
Why the two-step process of creating an account and downloading the app?
This two-part process is necessary to set up both your E-mergency website and your phone application - which provides you with double protection: if your phone malfunctions, EMTs can access your website on their laptops.
 
Your E-mergency account will create your Privileged Medical Information form where you can enter your medical and health information - either on your computer or phone. Your phone app will regularly synchroonize with your web information each time you open the app. Since your app stores the medical information from the last time it synchronized, it will show your latest information even if you are out of cell range.
 
You may update your medical information form as often as you like.
 
The E-mergency app is available through the Android Marketplace - since this download system ties into your phone's operating system, we cannot offer this download directly from our site.
 
Hide Answer
 
Why a different price for Administration accounts and family members?
Your administration account is the main account for the primary person in charge of maintenance - it could be a parent, guardian, spouse, whoever you decide. In the case of a single person, you will be the Administrator, though you will be able to add members later, if your situation changes. E-mergency was designed to be very affordable so that anyone can afford to protect themselves and their loved ones. The slightly higher fee for administration is for account setup.
 
Hide Answer
 
How many family members can I put on my account and phone?
There is no limit to the number of family members that you can put on your E-mergency account, or on your phone - we suggest putting your entire family on your phone, but how you want to configure each of your family members' phones is your choice.
 
Hide Answer
 
How many people can I put on my account and phone?
There is no limit to the number of members that you can put on your E-mergency account, or on your phone. We do not recommend too many people on one phone, as this makes it difficult for EMTs who will have to scroll through a large roster of members. Also, bear in mind that, as Administrator, you are responsible for the accounts of your members.
 
Hide Answer
 
How do I put other people on my phone?
Because E-mergency is accessed through a password and members are recognized by their photographs, you simply load the photo and passwords of the people whose information you would like to be accessible from your phone.
 
Hide Answer
 
Can I have friends on my E-mergency account?
Yes. In fact, we suggest that you put anyone on your phone with whom you spend time, or with whom you frequently travel. You can even add people temporarily to your phone - for instance, if you were traveling with a neighbor's child.
 
Hide Answer
 
Can I put people on my phone temporarily?
Yes. For instance, if you are traveling with your neighbor's children, and your neighbor has an account with E-mergency. Simply put the children's photos and passwords on your phone; EMTs will be able to access their records. When the trip is over, you can simply remove the photos and passwords.
 
Hide Answer
 
Do I have to put all members of my account on my phone?
Simply make the arrangements that best suit you and your account members. You may, for instance, wish to have your entire family on your phone, but just your child's account on his or her phone. We recommend that you put everyone in the family on all phones in the family, in case you are traveling together. It's a good idea to put the owner of the phone is the first - or upper left - position.
 
Hide Answer
 
What information should I put on E-mergency?
Your privileged medical information (PMI) form will prompt you for the right type of information, including: any warnings of medication or other types of allergies, your basic vitals, any pre-existing conditions you may have, and any medical treatments that may be important to Emergency Medical Service providers.
 
We recommend that you make an appointment with your doctor to make sure that the exact information you put in to E-mergency is correct and complete.
 
Hide Answer
 
Who should be my contacts?
Anyone that you would want contacted if you are in an emergency - but be sure that you discuss this with your contacts first and have their permission.
 
Hide Answer
 
Why does E-mergency need a website and a phone app?
Your phone will be the quickest access point for EMTs, but they can often also access your website on a laptop in the ambulance - or call your website address ahead to the medical facility. Having both a phone app and a website offers double protection for you.
 
Hide Answer
 
What if I don't have a smart phone?
E-mergency will function on any phone that has internet access. Instead of an app, EMTs will simply access your E-mergency website. We recommend that you put your E-mergency URL in your top bookmark position.
 
Hide Answer
 
What if I don't have a cell phone?
E-mergency is still of great value to you. Because your card will have your website address and password, EMTs will still be able to pull up your information on a laptop computer.
 
Hide Answer
 
What if my phone is out of power, malfunctions, or is broken?
You are still protected. Your card will have your website address and password, so EMTs will still be able to pull up your information on a laptop computer.
 
Hide Answer
 
Why is it called "privileged" medical information (PMI)?
Because you are granting the privilege of looking at your medical information to EMTs or other health or medical professionals. Based on the consumer-empowered, patent-pending technology of My HealthStatus™ electronic medical records system from HSIC, Inc., E-mergency allows you to control who sees your medical information by granting them a password, which is embedded in your phone app after you set it up with your token. You can change this password at any time to control access to your records.
 
Hide Answer
 
Why shouldn't I use my real name for my Member name?
E-mergency protects your identity and your information in a unique manner, by not associating it with your personally identifying information (PII). That way, in the unlikely event that someone did manage to break into the database of information, there would be no useful information for them to steal. Identity thieves are looking for PII so that they can use your life to their own gain. With E-mergency there is no such information - that's because you control access to your own records, so we don't need to keep your personal information on file to identify and locate those records. This system was set up to protect. Putting in your real name defeats the purpose. In the event that you are involved in an accident, EMTs will identify you by your picture on your phone. Obviously, they will have other information about you from you drivers license and other ID that you carry. But this information will never be associated with your online records.
 
Hide Answer
 
When I click on the google map from my notification email the location is wrong - why?
E-mergency provides services that are dependent on the operation of third party networks, software, devices and other technologies whose functioning is beyond our control. When your PMI records are accessed, E-mergency sends notification to your contacts with GPS coordinates that we obtain from your phone. The accuracy of this location data depends on several factors: the ability of your phone to correctly locate you according to satellite or cell tower and wifi networks. For the best accuracy, we recommend that you allow your phone to use both the cell tower and satellite location functions. However, even with satellite location on, phones are sometimes unable to accurately determine their position. Since E-mergency accesses your phone's GPS data, we can only provide location data that is as good as your phone provides. To help ensure that your phone supplies the best GPS data possible, we recommend that you power cycle your phone from time to time. To power cycle your phone, power it down and then reboot it.
 
E-mergency sends location data as latitude/longitude coordinates to google maps. The accuracy of your mapped position, therefore, depends on google map's ability to interpret and display the latitude/longitude data as the correct position on a google map.
 
Hide Answer
 
I lock my phone - how will the EMTs access my E-mergency records?
You have the ability to lock your cell phone and protect it against unauthorized entry with a password, unlock key or unlock pattern. EMS providers cannot access your emergency medical information if they cannot access your phone. Therefore, if you want EMS providers to be able to access your medical information during an emergency, you must make a choice to allow them entrance to your phone either by leaving your phone unlocked or by providing unlocking information that they can easily locate and use. If you do not wish to leave your phone unlocked, we suggest putting your unlocking information - either your password, key or pattern - on your E-mergency card(s), since EMTs are trained to look for such cards first.
 
Hide Answer